Dementia Case Study
We are proud to be able to give the opportunity for seldom heard voices to be heard by providers & wider organisations in their own words.
This case study shares the personal account of a loved one with dementia, accessing care in Swindon.
We would like to thank the Alzheimer's Society for their contribution and most importantly thank the family for sharing their story.
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“We were very sorry to hear about the experience of this patient and his daughter, and recognise that this care falls below the standard we expect.
In the past year, we’ve been making improvements to the experience for our patients with dementia, including introducing a new pilot of Dining Companions who are corporate staff who assist patients with their eating and drinking, offer companionship during mealtimes and encourage patients to drink regularly.
We’ve also raised more awareness of our carers passport, to ensure all staff know how to recognise a carer and make necessary accommodation for them, and have re-introduced our Carers Café as a safe space for carers to come together.
In May, we’ll be introducing open visiting across the hospital, alongside a visiting charter, to allow families to spend more time with their loved ones and as a platform to promote the importance of valuing carers expertise.”
