Moredon Medical Centre and IMH Hub Enter and View report January 2019

Report - 28 January 2019

This was an unannounced Enter and View visit to Moredon Medical Centre/GP surgery and to the IMH telephone contact centre/hub.

Purpose of the Visit

  • To hear directly from some patients about their experience of getting an appointment at Moredon Medical Centre
  • To observe the IMH phone hub/contact centre in action and speak to some call handlers and the General Manager
  • To make practical recommendations about aspects of the service which may have an impact on the experience of users.

Downloads

If you need this report in a different format, please email info@healthwatchswindon.org.uk or call 01793 497 777.

Download (PDF 520 KB)

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