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This enter and view visit was carried out with volunteers from Swindon Advocacy Movement and is part of our quality checkers project, which looks at health and social care services from the perspective of someone with a learning disability. -
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In 2017 we visited Wroughton and Swindon NHS Health Centres to find out about the services provided, to compare the experience of users, patients and staff with that at other practices and to make practical recommendations about physical aspects. -
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In 2017 we visited Eldene and West Health Centres to find out more about the range of services provided, to compare the experience of users, patients and staff with that at other practices and to make practical recommendations about physical aspects. -
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We take protecting your privacy seriously. Read our privacy policy which explains what we do with your personal information. -
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The General Data Protection Regulation is coming and we are getting ready. -
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Each quarter we meet with our Advisory to decide which areas in health and social care we should focus on in Swindon. Read our meeting minutes from April 2019. -
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Each quarter we meet with our Advisory to decide which areas in health and social care we should focus on in Swindon. Read our meeting minutes from August 2019. -
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Each quarter we meet with our Advisory to decide which areas in health and social care we should focus on in Swindon. Read our meeting minutes from November 2018. -
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Each quarter we meet with our Advisory to decide which areas in health and social care we should focus on in Swindon. Read our meeting minutes from September 2018. -
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Each quarter we meet with our Advisory to decide which areas in health and social care we should focus on in Swindon. Read our meeting minutes from July 2018. -
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Each quarter we meet with our Advisory to decide which areas in health and social care we should focus on in Swindon. Read our meeting minutes from July 2018. -
Report -
Each quarter we meet with our Advisory to decide which areas in health and social care we should focus on in Swindon. Read our meeting minutes from March 2018. -
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Each quarter we meet with our Advisory to decide which areas in health and social care we should focus on in Swindon. Read our meeting minutes from February 2018. -
News -
Our work is shaped by the concerns that local people raise with 152 local Healthwatch. Our annual survey of health and care priorities puts mental health at the top of the list for 2018. -
News -
A GP shortfall could be partly plugged by recruits from abroad -
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Nearly 34 million patients will benefit from improved GP services as NHS England boosts the number of surgery-based clinical pharmacists that can offer expert medication and treatment. -
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An out-of-hours GP service will be transferred to a private company next month. -
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Here are the latest CQC inspection reports for the Swindon area as published by the Care Quality Commission during January 2018. -
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Mencap, the Royal College of General Practitioners and the Learning Disabilities Observatory have worked together to create an Easy Read leaflet explaining what an annual health check is. -
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Seven Swindon GP practices have today announced a Super Partnership to improve the quality of care to over 75,000 patients across the region. -
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The Kooth service is a key part of Swindon’s drive to improve accessibility, promote resilience and better support young people’s emotional wellbeing and mental health. -
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The CQC has carried out a number of visits to health and social services in Swindon recently. Read on to find out where they went and to read the reports with their findings. -
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Two Swindon surgeries, Abbey Meads Medical Practice and Eldene Surgery, have received improved ratings from the Care Quality Commission, with each practice now rated as good for the care given to patients. -
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Our core function is to speak to members of the public about their experiences of health and Social care in Swindon. We share five ways that you can tell us about your views. -
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We are part of The Care Forum and are focused on providing the residents of Swindon with a high quality service. This Complaints Procedure forms part of The Care Forum’s commitment to this. -
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We carried out an announced Enter and View visit to Ashbury Lodge Care Home in September 2019. -
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From 1 April 2013 we will be working to represent the views of the public around health and social care in Swindon. -
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We are talking to local secondary schools and the Colleges to hear the views of students (and staff) about health and care services. We've made some proposals to get them involved which you can see here. -
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The Care Quality Commission’s (CQC) annual assessment of the state of health and social care in England shows that quality ratings have been maintained overall – but people’s experience of care is determined by whether they can access good care when they need it. -
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The Health Overview and Scrutiny Committee meets in public and the next meeting to take place before the May local elections will be on 2 April 2014. Here we share the agenda for the meeting. -
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Phoenix Surgery in Toothill will soon join forces with a neighbouring GP practice in a move that draws a line under the involvement of the Integrated Medical Holdings Group (IMH) with primary care in Swindon. -
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Great Western Hospitals NHS Foundation Trust will take on the provision of services at two Swindon GP practices previously managed by the Integral Medical Holdings Group (IMH). -
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Patients of Eldene Surgery will have the chance to say hello to their GP practice’s new provider organisation at a drop-in event next month. Find out more here. -
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Independent health and social care champion Swindon is calling on local services to make more space for new parents in Swindon to talk about their mental health. -
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Following the announcement of Integrated Medical Holding's (IMH) withdrawal, the CCG provided the five practices with practical support to keep services running as close to normal as possible. Since then new providers have been allocated to several of the practices. Find out more. -
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The Care Quality Commission has published its report of a recent unannounced inspection at The Orchards Care Home in Wroughton. They rated it overall Good. Read more here. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better. -
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Sir Robert Francis QC has been appointed today as the new Chair of Healthwatch England, the independent champion for people who use health and social care. -
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From 1 June 2019 E-Zec Medical Transport will be taking over from Arriva Transport Solutions as the non emergency patient transport provider for B&NES, Swindon and Wiltshire. Find out more. -
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From 1 June 2019 the non-emergency patient transport service in Bath and North East Somerset, Gloucestershire, Swindon and Wiltshire will be provided by E-zec Medical Transport Services - a family run company focused on delivering high quality, safe, effective transportation for patients to and from a healthcare setting. -
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After receiving negative publicity because of the temporary closure of the Place of Safety facilities in Swindon and Wiltshire, Swindon Clinical Commissioning Group appointed Healthwatch Swindon, with the support of Healthwatch Wiltshire, to speak to people who have stayed there to find what they really thought of the Devizes facility. -
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Patients from five GP surgeries in Swindon, run by Integrated Medical Holdings (IMH), are being encouraged to call later in the day for non-urgent requests and enquires. Read more. -
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In May this year were were invited by the Nepalese Association of Swindon to attend one of their meetings and talk about our work. Since then we have commissioned the group, through our 'Community Pot Fund', to speak to their members about health and social care in Swindon. -
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We want to make sure that people in Swindon know the best ways to get the most appropriate healthcare quickly and without an appointment over the winter months. Find out more. -
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Moving an NHS walk-in health centre to Great Western Hospital will disadvantage the very people it was meant to serve, says a senior councillor. Read more. -
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We are always looking for volunteers to join our team. Read more to find out about our Enter and View volunteer roles. -
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We are always looking for volunteers to join our team. Read more to find out about our Ambassador volunteer roles. -
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We are always looking for volunteers to join our team. Read more to find out about our volunteer roles. -
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We are always looking for volunteers to join our team. Read more to find out about our Advisory Group volunteer roles.